Section Of Front Office
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As this department is located around the foyer area of the hotel and is visible to the guests patrons and visitors they are collectively called front office.
Section of front office. Layout and section of front office deepan june 03 2020 the front office department of a hotel comprises of various sections depending on the size of hotel. Front office department is the face and as well as the voice of a business. It can be defined as a front of the housing department located around the foyer and the lobby area of a hospitality property.
For a business such as hospitality the front office department comes with an aspect of elevating customer experience with the business. The reception desk includes front office cashier information and registration section. The term has more specific meanings in hotels investment banking and sports.
The front office is the part of a company that comes in contact with clients such as the marketing sales and service departments. Completing the registration formalities. The following functions are performed by the reception section of a hotel.
The other section of the front office is telephone operator reservation and business centre. Front office department plays a vital role in a hotel and it is the face of a hotel or hospitality establishment. It is divided into various sub section which perform various roles and function.
Reception front office receives and welcomes guests on their arrival in the hotel. Functions of reception. Beside this bell desk it s also responsible for newspaper handling paging incorting guest etc.
Regardless of the star rating of the hotel or the hotel type the hotel has a front office as its most visible department. This section of front office is responsible for arranging the packages tickets etc for the guest as per their request. It is the first and the last department where a guest interacts.
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